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Shipping

1. Order Processing Time

• For Labubu proxy buying orders, processing may take 7–14 days due to sourcing and international coordination.

• For all other products, orders are typically processed within 6–12 hours.

Once your order has been processed, you will receive a confirmation email with shipping details.

2. Shipping Fees & Delivery Time

• We offer free standard shipping within the United States.

• Estimated delivery times:

• United States: 3–7 business days

• Europe: Within 8 business days

3. Order Tracking

• You can track your order via your POP-TOYS account or by referring to the shipping confirmation email.

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Returns

1. 14-Day Return Policy

We offer a 100% Money-Back Guarantee. Items purchased online can be returned within 14 days of delivery. Returns are free of charge, whether processed online or in-store.

2. How to Initiate a Return

• Contact our Client Service to register a return, or

• Log in to your POP-TOYS account and follow the return instructions.

3. PayPal Orders

• Orders paid with PayPal can be returned online or exchanged at an authorized store.

4. Preparing Your Return

• Place the item in its original packaging along with the original receipt.

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Customer Service

Our customer service team is available 24 hours a day, 7 days a week to assist you.

100% Money Back Guarantee, Return Policy is 14 days.Purchases made online can be returned online  for free.The Labubu proxy buying service is a special-order item and is not eligible for refund or return.

Register your return online orcontact our client service.Register your returns online by connecting to your POP-TOYS account

Items purchased with PayPalcan be returned online

 Customer service hours: 24 hours a day, 7 days a week.